New Member Validation E-mail and Hotmail Account issue

#1

New User "Rathor'" has informed me that when using an @Hotmail email address he did not recive a validation email, but was able to register using Yahoo. Might want to look into this.

Re: New Member Validation E-mail and Hotmail Account issue

#2

Copy. I noticed yesterday that I don't get notification emails to update threads either. Will figure that all out ASAP!

Thank you!

Re: New Member Validation E-mail and Hotmail Account issue

#3

This is still an issue at some level. I have a friend trying to join the forum with the username jb105 and he has not received an email at his yahoo.com address (mowe2003@)

I am also not receiving the notification emails I opted to on my userpage, for comments on my subs. Which isn't a huge issue since I'm here every day, but it would be nice to fix it (Using Hotmail.com)

Thanks!

Re: New Member Validation E-mail and Hotmail Account issue

#4

Approved it by hand.

This is a server/spam filter thing with yahoo and hotmail. I updated some server response settings to see if it will authenticate. Yahoo and hotmail have pretty stringent requirements to accept email and my server settings might be part of the problem.

It takes a bit for the changes to propagate. Will experiment tonight with a hotmail address.

(Seems like I have to mess with this ever server reconfigure :) )

The comment emails...I don't think I have gotten some of those either. Will have to check the code and experiment too.

Thanks Pieh!

Re: New Member Validation E-mail and Hotmail Account issue

#5

Hi Strolen,
I'm not sure if this is stemming from the same problem but a friend of mine who was posting on a thread in freeform with me got a message saying her password was invalid and she tried to change the password but couldn't get a verification email. She went to her spam folder and found three emails but they were expired. I told her to create a new account and she did but couldn't get anything as far as a password even in her spam folder. She's asking me for advice and I've got as good a chance at figuring this out as my dog has a chance at changing the oil in my car.

Any ideas?

Re: New Member Validation E-mail and Hotmail Account issue

#6

Did a test with my wife's hotmail account to reset her password. She never got the email.

Issue ongoing... :(

Re: New Member Validation E-mail and Hotmail Account issue

#7

I don't know if this is part of the ongoing battle you're waging to fix this thing but my friend was able to post. Yesterday. So thanks...

Re: New Member Validation E-mail and Hotmail Account issue

#8

Baby steps! Glad it got through. I tried a few days ago so will give the hotmail another try. Maybe the settings finally propagated.

This is an allusive one.

Re: New Member Validation E-mail and Hotmail Account issue

#9

Sometimes people have issues with not receiving emails when trying to register and in other circumstances. I ran across this tutorial that might fix some of the more common issues.

AOL
Comcast
Earthlink
Gmail
Hotmail
Yahoo
Mozilla Thunderbird
Outlook 2003
SBC Global
Verizon
Blackberry Devices

If you do not have any of these email services, you can ask your ISP or email provider how to add someone as a 'contact' or to your 'safe list' by emailing your postmaster. The email for this is usually Postmaster@ and then the name of your email service.
For example if you are using Hotmail, it would be Postmaster@hotmail.com

Instructions are below:

AOL
If you are using AOL, you can ensure that your subscription information is delivered to your inbox by setting your Mail Controls. Here's how:
1. Go to Mail Controls
2. Select the screen name we're sending your email to
3. Click Customize mail Controls for this screen name
For AOL version 8.0:
Select allow email from all AOL members, email address and domains.
1. Click next until the save button shows up at the bottom
2. Click save
If you haven't received an email from me yet:
Please add my "From address" to your AOL address book:
1. Click the Mail menu and select Address Book.
2. Wait for the "Address Book" window to pop up, then click the Add button.
3. Wait for the "Address Card for New Contact" window to load.
4. Paste no-reply@strolen.com into the "Other E-Mail" field.
5. Make our From address the "Primary E-Mail" address by checking the associated check box.
6. Click the Save button.
If you have already received an email from me:
If my email is in your AOL Spam Folder, please open the email and then click the This Is Not Spam button. Next, please add our address into your Address Book as described above.

COMCAST

1. Sign into Webmail.
2. On the left navigation menu, click Address Book.
3. Click Add Contact.
4. Under the General tab, in the box under the Email Address, enter no-reply@strolen.com
5. Click the Add button.

If you have enabled Restrict Incoming Email, also do the following:

1. Sign into Webmail.
2. Select Preferences.
3. Select Restrict Incoming Email. Note: If Enable Email Controls is set to Yes, then you are restricting incoming emails.
4. Select Allow email from addresses listed below.
5. Enter no-reply@strolen.com, and click the Add button.

EARTHLINK
1. Click the Address Book button to open your address book in the browser.
2. Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button).
3. Type no-reply@strolen.com into the email address slot and then click OK.

GMAIL

If you haven't received a message from me yet, add no-reply@strolen.com to your Gmail Contacts List:

1. Click Contacts along the left side of any Gmail page.
2. Click Add Contact.
3. Copy and paste no-reply@strolen.com into the primary email address dialog box.
4. Click Save.
How to check if my email is in the "spam" folder:
1. Click Spam along the left side of any Gmail page.
2. Check-mark the box next to our newsletter.
3. Click Not Spam button along the top.

HOTMAIL

If you are using Hotmail, add no-reply@strolen.com to your Hotmail Safe List. Here's how:

1. Open your mailbox and click "Options" (upper right hand corner).
2. Click the "Junk E-Mail Protection" link (top of page).
3. Select the "Safe List" link (2nd from bottom).
4.In the space provided (labeled "Type and address or domain", enter no-reply@strolen.com
5. Click "Add"
5. When you see the address you entered in the Safe List box, click OK

If you have received a message from me :
1. If my email is in your Junk E-Mail Folder, open the email and click the Not Junk button.
2. Next, check to see if my email address is in your Blocked Senders list. If you see my email address on this list, select it and click the Remove button.
3. Finally, if you have not done so, add my email address into your Safe List as outlined above.

MOZILLA THUNDERBIRD

If you haven't received a message from me yet:

You will need to add my email address to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.
1. Click the Address Book button.
2. Make sure the Personal Address Book is highlighted.
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under the Contact tab, copy and paste our "From" address, add no-reply@strolen.com into the Email dialog box.
5. Click OK.
If you have received a message from me :
1. Please check your Junk folder to see if my emails have been mistakenly placed there.
2. To prevent this from happening in the future, you need to mark my email as not junk. Do this by right-clicking on my alert email and choose "Mark As Not Junk".

White list your Personal Address Book:

1. From the main drop down menu, select "Tools Junk Mail Controls..."
This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter.
2. Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail". Click OK.

OUTLOOK 2003

Add my address to your Safe Senders list:

1. On the Tools menu, click Options.
2. On the Preferences tab, click Junk E-mail.
3. On the Safe Senders tab, click Add.
4. In the Add address, put no-reply@strolen.com
5. Click OK.

SBC GLOBAL

1. Go to the SBC Global Mail page and click the Options link.
2. In the Management section, click the Filters link.
3. Click the Add button.
4. In the "From header" rule, in the field to the right of contains, enter no-reply@strolen.com
5. From the Move the message to pull-down list, choose inbox.
6. Click the Add Filter button to save the filter.

VERIZON

1. Go to your account and click on the Address Book link in the left column.
2. Select Create Contact.
3. The Add Address Book Entry screen appears. In the Email field, type no-reply@strolen.com
4. In the Nickname field, type my email address again.
5. Select Save.

YAHOO

To ensure your subscription information is delivered to your Yahoo inbox (not the Bulk Mail or Junk Mail folder), you can instruct Yahoo to filter it to your inbox. Here's how:

1. Open your Yahoo mailbox
2. Click Mail Options (upper right hand corner).
3. Click filters
4. Next, click add filter (may also be add link)
5. In the top row, labeled From Header: make sure contains is selected in the pull-down menu.
6. Click in the text box next to that pull-down menu, then enter no-reply@strolen.com
(Please select the email address from the list provided, if available).
7. At the bottom, where it says Move the message to: select Inbox from the pull-down menu.
8. Click the Add Filter button again.

If you have received a message from me:

1. If my email is getting stuck in your Yahoo Bulk Folder, please open
the email and click the Not Spam button.
2. Next, check to see if the email address is in your "Blocked Addresses" list. If you see my email address on this list, select it and click the Remove Block button.
3. Lastly, please set up a filter as outlined above.

BLACKBERRY Devices

1. Scroll up to the message header.
2. Get to the field where their name is listed, click the Berry button and then click Show Address.
3. Select and copy that address to the clipboard.
4. Go into Address Book and find the user.
5. Select Save.
6. Click to edit it, and then click the Berry button to add another email address.
7. Paste it in and click Save.

Re: New Member Validation E-mail and Hotmail Account issue

#10

I think you missed one... Looks like just Hotmail... And that's the one I need. :)

Re: New Member Validation E-mail and Hotmail Account issue

#11

missed highlighting it. fixed :)